Known Issues

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If you come across something not covered here, please email us at docs@arcadiadata.com.

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PNG Export and Thumbnails on Linux Platforms Have Package Dependencies

Description
In RPM installations, PNG Export and Thumbnail generation on Linux platforms may not work correctly.
Workaround
These features require the presence of third-party fontconfig, freetype, xorg-x11-font-utils, and urw-fonts packages. Use the following command to install the appropriate dependencies:
> sudo yum install fontconfig freetype xorg-x11-font-utils urw-fonts
Domain
Administration, Visualization

EMAIL: Emailing Visuals with Non-ASCII Characters in Title or Email Subjects Fails

Description

Visuals that include non-ASCII characters in their title, or in the subject of the email cannot be sent over email successfully. Instead, they do not complete are remain in the “running” state.

Workaround
Change the name of the visual and/or the email subject to exclude or replace non-ASCII characters.
Domain
Administration, Visualization, Settings